Where we ship:
We ship to all locations in the continental United States, Hawaii, Alaska, Puerto Rico and Canada. At present, we cannot ship to P.O. boxes, Army Post Office (APO) or Fleet Post Office (FPO) boxes. All Shipping Rates are calculated when you add a product to Shopping Cart. Sometimes shipping rates may have errors please e-mail us at email@example.com or call us toll free 1-866-313-4591 for a quote.
When we ship:
Orders are processed on daily basis, estimated shipping times are listed on the product information page. Out of stock items are shipped out ones in stock. Orders status are updated once the item is shipped, if your order status is PROCESSING that means it hasn't shipped out yet. Once the order is shipped we will email you the tracking number and your order status will change to SHIPPED.
If you need a package shipped to an address that is not your billing address you will need to contact your credit card company and add the alternate shipping address. Ones you add the alternate address contact us 1-866-313-4591 letting us know where you need your item shipped. At this time we will only ship orders to confirmed addresses that match your credit card statement.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
|Click Below to Get Started:|
I placed an order and it says "Processing" what does this mean?
This means your order has been successfully placed, and is being processed, order hasn't been shipped yet.
I did not receive a tracking number does this mean my order has not yet been shipped?
Once the order is shipped we email our system will automatically email the tracking number, make sure you add our email address to your favorite list so you receive all the product updates.
If I place an order how do I know if it has been shipped out, I did not get a confirmation e-mail?
We make every effort to ship all orders placed during the time frame listed on the website, if a certain part is not available for shipping same day from our facility we will ship it directly from the manufacturer if for any reason there is a long backorder on your order placed we will contact you immediately.
How long does it usually take to receive an order after I placed it?
Please allow up to 8 business days for delivery after an order has been shipped.
If has been over 8 business days and my order is still not here?
Please contact us immediately 1-866-313-4591 or firstname.lastname@example.org with your order number. Please allow up to 24 hours for a response.
I need to cancel my order, what should I do?
If your order has not yet been shipped we can cancel it, and refund your payment. Please contact us 1-866-313-4591 or email@example.com, all canceled order are subject to 5% fee (this will cover credit card fees which are none refundable).
I need to return my order what is your return policy?
Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. www.CoolCarPartsOnline.com cannot initiate any claims with the carrier. All approved refunds will be paid in the same form the payment was received. A 25% handling fee will be assessed on all authorized returns. All special orders (personalized/specially fitted) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, CoolCarPartsOnline will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to CoolCarPartsOnline does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with CoolCarPartsOnline for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee on all products shipped. Return for exchange or refund will be allowed only within 7 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced will be allowed. CoolCarPartsOnline must receive all Core Returns within 30 calendar days of the invoice date in order to receive a full credit refund. RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item(s) inside with your name and RMA. Number. CoolCarPartsOnline must receive the return within 10 calendar days after the RMA Number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A refund, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to CoolCarPartsOnline. Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation.